Returns & Exchanges
Our return policy lasts 20 days. If this timeframe has been surpassed since your purchase, unfortunately, we unable to offer you a refund or exchange. To be eligible for an exchange, your item must be unused or in as new condition & contain original packaging.
In order to complete your exchange, we require a receipt or proof of purchase.
If you have received a damaged or incorrect item we apologise. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: PO Box 77, Helensvale QLD 4212
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item valued over $80, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Start The Return Process
Step 1: Fill out your order number & email address to find your order below.
Step 2: Select which items you wish to return or exchange.
Step 3: Post your items to the address on the form.
Step 4 We will review your items and arrange for a refund/exchange (according to our policies).